Relaxeiatelier

Privacy Policy

Last updated:

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our travel planning services. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number, mailing address)
  • Travel preferences and requirements
  • Payment information (processed securely through third-party payment processors)
  • Passport and identification details (when required for travel arrangements)
  • Medical information (when relevant for travel planning)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our travel planning services
  • To communicate with you about your travel plans and inquiries
  • To process bookings and payments
  • To send you travel-related information and updates
  • To comply with legal obligations
  • To analyze website usage and improve user experience

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities, such as marketing communications.
  • Contract Performance: To fulfill our contractual obligations when you engage our travel planning services.
  • Legal Obligation: To comply with legal requirements, such as tax and accounting regulations.
  • Legitimate Interests: For business operations, fraud prevention, and service improvement, where our interests do not override your fundamental rights.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Travel service providers (hotels, airlines, tour operators) necessary to fulfill your travel arrangements
  • Payment processors for transaction processing
  • Legal authorities when required by law
  • Service providers who assist us in operating our business (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data during transmission using SSL/TLS protocols
  • Secure storage of personal information with access controls
  • Regular security assessments and updates
  • Employee training on data protection and privacy
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data outside the European Economic Area (EEA) or other regions with strict data protection laws, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Travel booking information: Retained for 7 years for accounting and legal compliance purposes
  • Marketing communications: Retained until you unsubscribe or withdraw consent
  • Website analytics data: Retained for up to 26 months
  • Contact form submissions: Retained for 2 years unless you request deletion

After the retention period expires, we will securely delete or anonymize your personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

We use various third-party services that may collect and process your information. These services help us operate our website, analyze user behavior, and deliver relevant advertising. Below is detailed information about each service:

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to analyze website traffic and user behavior. Google Analytics uses cookies and similar technologies to collect information such as:

  • Pages visited and time spent on each page
  • Traffic sources and referral information
  • Device and browser information
  • Geographic location (country and city level)
  • User demographics and interests (if available)

This information is aggregated and anonymized. Google Analytics may share this data with other Google services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information, please review Google's Privacy Policy.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on one of our Google Ads and complete a specific action (such as submitting a contact form), Google Ads uses cookies to track this conversion. This helps us understand which advertisements are most effective and optimize our advertising spend.

The conversion tracking cookie collects information such as:

  • Which advertisement you clicked
  • Which pages you visited on our website
  • Whether you completed a conversion action

This information is used to improve our advertising campaigns and is subject to Google's Privacy Policy.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. When you visit our website, Google Ads may place a cookie on your device. This cookie allows us to show you personalized advertisements across the Google Display Network and other partner websites.

Remarketing helps us reach visitors who have shown interest in our services but may not have completed a booking or inquiry. You can opt out of Google Ads remarketing by visiting Google's Ads Settings or by using the Google Analytics Opt-out Browser Add-on.

Google Maps API

We use Google Maps API to display interactive maps on our website, including our location and destination information. When you interact with these maps, Google may collect information about:

  • Your approximate location (if location services are enabled)
  • Map interactions and usage patterns
  • Device and browser information

This information is collected and processed by Google in accordance with Google's Privacy Policy and Terms of Service.

General Information: These third-party services may transfer your information to servers located in countries outside your country of residence. By using our website, you consent to the transfer of your information to these third-party services. We encourage you to review the privacy policies of these services to understand how they handle your information.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days, or as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: admin@relaxeiatelier.world
Phone: +64 3 443 0812
Address: 12 Sir Tim Wallis Drive, Wānaka 9305, New Zealand